Careers at Royal Farms

The Customer Service Associate is responsible for delivering exceptional service to all of our customers. They will perform many duties throughout their shift and must be able to thrive in a fast-paced environment

General Duties

• Cashier
• Food Preparation
• Stocking
• Cleaning

Key Requirements

• Customer Focused
• Enjoy working with people
• Follows rules & procedures

The Shift Leader is responsible for store operations when a more senior manager is not present. This position is an entry level position and can be either full or part time. This position is also great for someone that has the need for a flexible schedule.

General Duties

• Ensure team is providing exceptional customer service at all times
• Ensure all products are made to specifications and service times are within standards
• Coach employees on standards and procedures
• Complete daily walks and inspections

Key Requirements

• Outstanding customer service skills
• Ability to multi-task
• Proven desire & ability to follow all standards

The Customer Service Leader (CSL) is responsible for full store operations in the absence of a more senior leader. The CSL will support the Store Leader in controlling costs, checking in vendors, and assisting customers.

General Duties

• Provide coaching and direction to employees
• Drive our mission by providing great customer service
• Ensure all employees are following our rules & procedures

Key Requirements

• Outstanding customer service skills
• Proven ability to lead and direct a team
• Organized
• Open availability

Food Service Leader

The Food Service Leader (FSL) is responsible for managing all aspects of our food service operations.  The FSL manages the food service team and ensures that all food is produced to standards while maintaining all cleanliness and safety protocols.

General Duties

• Ensure adherence to all food service standards
• Complete food safety checks as required
• Supervise day to day tasks of food service team
• Provide outstanding customer service

Key Requirements

• Passion for making and serving great food
• Proven ability to follow procedures & provide great customer service
• Stong leadership ability
• Open availability

The Assistant Store Leader (ASL) is responsible for leading the store operations when to Store Leader is not available. The ASL will assist with hiring and training of new Associates and will support the store leader in ensuring that all policies and procedures are being followed.

General Duties

• Hiring and training
• Coaching and development of Associates
• Ensuring 100% customer satisfaction
• Execute all marketing & food service promotions
• Maintain cleanliness and safety standards

Key Requirements

• Outstanding customer service skills
• Teamwork
• Ability to multi task
• Proven leadership skills
• Accountability
• Open availability

The Store Leader is responsible for the overall store operations. This person will maximize store profitability by building a great management team and ensuring that our procedures are followed at all times. They have full oversight of hiring, training, and ordering for their location.

General Duties

• Hire, train, and manage all Associates
• Deliver service to our customers in a way that creates loyalty
• Maximize sales and profitability through execution of sales & marketing programs
• Supervise day-to-day tasks

Key Requirements

• Outstanding leadership and customer service skills 
• Organized
• Prior management experience
• Ability to multi-task

The District Leader is highly motivated to build a team of top performers by training and developing a strong retail operations team; providing clear, consistent direction, and recognizing individual and team contributions. He/she oversees recruiting, training, management, budget compliance, and overall operations of Royal Farms Stores to ensure excellent customer service, high quality foods, people development, food safety, store cleanliness, and maximum profitability.

General Duties

• Build effective teams
• Ensure operational excellence
• Drive standards and execution
• Coaching
• P&L oversight and accountability

Key Requirements

• Proven success as a Store Leader
• Accountable to self and others
• Organized
• Leadership
• Commitment to Royal Farms mission